Shipping Policy

At Rohma, we are committed to delivering your order safely and on time. Please read our shipping policy below:

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • During peak seasons, processing may take slightly longer.

2. Shipping Time

  • Standard delivery usually takes 8–15 business days, depending on your location.

  • You will receive a tracking number via email once your order is shipped.

3. Shipping Costs

  • We offer calculated shipping rates at checkout.

  • Occasionally, we run promotions with free shipping on selected products or order values.

4. International Shipping

  • We ship worldwide.

  • Customs fees, taxes, or duties (if applicable) are the responsibility of the customer.

5. Delayed or Lost Packages

  • While we strive to deliver within the estimated timeframe, unforeseen delays (holidays, weather, customs) may occur.

  • If your package is delayed or lost, please contact us at rohmeey@ymail.com with your order number.

6. Wrong Address Disclaimer

  • Customers are responsible for entering the correct shipping details.

  • If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.

7. Contact Us

For any shipping-related questions:

📧 Email: romeeey@ymail.com